Refund & Cancellation Policy

1. Cancelling an order

You can cancel an order free of charge until we start preparing it. Call us as soon as possible. Once cooking has started, the order cannot be cancelled because the food is made fresh for you.

2. Wrong, missing or poor-quality items

If an item is missing, wrong, or not up to standard, contact us within 2 hours of receiving the order with your order number and, if possible, a photo. We will replace the item or give a refund for it.

3. When we refund

• An order we cancel or cannot deliver: full refund
• An order you cancel before preparation starts: full refund
• Missing or wrong items: refund for those items, or a replacement
• A payment taken twice by mistake: the extra payment is refunded in full

4. How refunds are paid

Online payments (bKash, Nagad, Rocket or card) are refunded to the same account or card used to pay, usually within 7–10 working days depending on your bank or mobile wallet. Cash payments are refunded in cash or by bKash.

5. Loyalty points and coupons

Points or coupons used on a refunded order are returned to your account. Points and coupons have no cash value.

6. Contact us

Moyuri - ময়ূরী, Ground Floor, 960B, Shahid Baki Road, Khilgaon, Dhaka-1219. Phone: +880 1344-397087. Email: moyuri.cuisine@gmail.com.